I won’t spend a lot of time on this, because an article in The Washington Post by Lori Montgomery makes clear that the IRS isn’t going to be spending a lot of time helping taxpayers this season.
How hard is it going to be for a taxpayer to get information from the IRS this year? I defer to Ms. Montgomery:
“In addition to being unable to answer the phone, the IRS will be unable to provide answers to anything but “basic” tax-law questions, she writes in the article summarizing part of the IRS’s annual report to Congress. “After the filing season, it will answer no tax-law questions at all. And the agency has halted its longstanding practice of preparing returns for elderly, disabled and low-income taxpayers.”
In short: Taxpayers, You Are On Your Own.